Refund policy

Returns & Refund Policy

At Velour Amour, every candle is hand poured, carefully inspected, and packaged with intention. Because our products are handmade and intended for personal use, all sales are final.

Returns

We do not accept returns or exchanges on any products once an order has been shipped.

Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery. Include your order number along with clear photos of the product and the shipping box so we can review your claim.

If your claim is approved, we will gladly send a replacement or issue a refund at no additional cost.

Cancellations

Orders may be canceled only if they have not yet been processed or shipped. Once an order has entered production or has been shipped, it cannot be canceled.

Lost Packages

Velour Amour is not responsible for packages that are lost, stolen, or delayed after they have been marked as delivered by the shipping carrier. If you experience a delivery issue, please contact the shipping carrier first. If you need additional assistance, we’re happy to help where we can.

Questions

If you have any questions about your order, please contact us before placing your purchase. We want you to shop with confidence and have the best possible experience with Velour Amour.