Shipping policy

Shipping Policy

At Velour Amour, every candle is hand poured with care and made to meet our quality standards before it ships.

Processing Time

Orders are typically processed within 2 to 4 business days. During product launches, holiday collections, promotions, or high volume sales, processing may take up to 5 business days. You’ll receive a confirmation email with tracking information as soon as your order ships.

Shipping Rates

Shipping costs are calculated at checkout based on your delivery address and the shipping option you choose.

Estimated Delivery

After your order has shipped, most packages arrive within 3 to 7 business days depending on your location and the carrier.

Please note that delivery estimates do not include processing time.

Order Tracking

Once your order has shipped, you’ll receive an email with a tracking number so you can follow your package every step of the way.

Incorrect Shipping Information

Please double check your shipping address before placing your order. Velour Amour is not responsible for delays or additional shipping charges caused by incorrect or incomplete addresses provided at checkout.

Lost or Damaged Packages

If your order arrives damaged, please contact us within 48 hours of delivery and include photos of the damaged item and packaging. We’ll review your claim and work with you to make it right.

If a package is marked as delivered by the shipping carrier but cannot be located, please contact the carrier first. If you still need assistance, reach out to us and we’ll do our best to help.

Warm Weather Notice

Because our candles are made with premium wax, they may soften or melt if left outside in high temperatures. We recommend bringing your package indoors as soon as possible after it is delivered.

Questions

If you have any questions about your order, we’re always happy to help. Contact us through our website or by email, and we’ll get back to you as quickly as possible.